Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard delivery takes 3–7 business days, depending on your location. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Click the “Sign Up” or “Create Account” button on our website and fill in the required information. You can also create an account during checkout for faster future purchases.
You can update your shipping address in your account settings before placing an order. If you need to change it after placing an order, please contact us immediately at [email protected].
Once your order has been shipped, you will receive a tracking number via email. You can also log in to your account to view your order status at any time.
No, we do not store your credit card information. All payments are processed securely through encrypted payment gateways for your protection.
Sales tax is applied based on your shipping destination and will be calculated at checkout if applicable.
We currently ship to selected countries. Please check our shipping policy or contact us at [email protected] to confirm availability for your location.
Whenever possible, we ship all items in one package. However, larger or multiple items may arrive in separate packages depending on availability and shipping logistics.
If you need to swap an item
Returns and Exchanges
You can return items within 30 days of receiving your order if they are unused and in their original packaging. Please review our full Refund and Returns Policy or email us at [email protected] for assistance.
We sincerely apologize for the inconvenience. Please contact us immediately with your order number and photos of the item, and we will arrange for a replacement or refund.
If your order arrived damaged, please email us within 7 days of delivery with clear photos of the damage. We will arrange for a replacement or full refund.
Once your return request is approved, we will provide you with the return shipping address and instructions via email. Please do not send any returns without authorization.
You can contact our customer service team anytime at [email protected]. We aim to respond within 24 hours on business days.
Please email us immediately at [email protected]. If your order hasn’t shipped yet, we can update the address. Unfortunately, once an order is dispatched, we cannot change the delivery address.
You may change or cancel your order within 12 hours of placing it by contacting us at [email protected]. Orders already processed or shipped cannot be modified or canceled.
Yes, some items may be available for pre-order. Please contact us directly for availability and estimated restock dates.