At CosySpa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your hot tub or accessories, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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Items must be unused, in their original packaging, and in resalable condition.
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Proof of purchase (order confirmation or receipt) is required.
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will guide you through the process.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer (unless the item is faulty or damaged).
Damaged or Faulty Items
If you receive a damaged or defective product, please email us at [email protected] within 7 days of delivery, including photos of the issue. We will arrange for a replacement or a full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us via email.
Contact Us
If you have any questions about this policy, please reach out to our customer service team:
📧 [email protected]